Refund and Return Policy
At Dough Maestro's Pizzeria, we take pride in the quality of our freshly-made pizzas and customer satisfaction. Our refund policy is designed to provide a clear and fair process for handling returns and issuing refunds. This policy covers orders placed through our website steadyterrace.sbs or over the phone at +39 011 2345 678 and is applicable to all our customers.
Cancellation Policy
If you need to cancel your order, please contact us immediately at +39 011 2345 678. We will do our best to accommodate your request. However, if your order has already been prepared or is en route for delivery, we will not be able to cancel it.
Returns
Given the perishable nature of our product, we do not accept physical returns of our food items. However, if you are not satisfied with the quality of the pizza or if the wrong item has been delivered, please contact us within 2 hours of receipt. We will assess the situation and, if deemed appropriate, offer a replacement or refund.
Refunds
To be eligible for a refund:
- You must report any issues within 2 hours of receiving your order.
- The complaint must include photographic evidence and a detailed description of the issue.
If your request for a refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.
Incorrect Orders
If you receive an incorrect order, please contact us immediately so we can rectify the situation. We will offer to send the correct order to you as soon as possible or issue a refund for the item in question.
Refund Exceptions
Please note that we cannot offer a refund or exchange in the following cases:
- Orders that have been completed and delivered without any reported issues within the 2-hour window.
- Orders that have been partially consumed or discarded.
- Issues that are a result of customer mistakes during ordering (e.g., incorrect selection of pizzas or toppings).
Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
- Phone: +39 011 2345 678
- Visit us: Dough Maestro's Pizzeria, Via Margherita, Torino, 10152, Italy
- Website: steadyterrace.sbs
Last updated: April 1, 2023